S4 | Ep 13 | Productionising GenAI to Drive Value with Zachery Anderson, Chief Data & Analytics Officer at Natwest Group
In Episode 13, of Season 4, of Driven by Data: The Podcast, Kyle Winterbottom is joined by Zachery Anderson, Chief Data & Analytics Officer at Natwest Group, where they discuss the value that is being driven from productionising GenAI, which includes;
- Why GenAI feels different to any other D&A hype that’s come before it
- How the scale and interest is off the charts
- Having an outpost in Silicon Valley to scout new tech partners
- How they were working with OpenAI 18 months before ChatGPT launched
- Working with LLM’s 6-8 months before ChatGPT
- Having 2 LLM use cases in production and another 10 in development
- How there will be more direct interaction between LLM’s and customers
- Educating the business on the security risks
- Why regulation matters but customer expectation matters even more
- Why it’s important to just get started
- Prioritising the correct use cases
- The 5 design patterns for GenAI use cases
- Running the central D&A function like a PE firm; it has to generate a return or it doesn’t happen
- The importance of killing projects that won’t deliver a return as fast as possible
- Having an annual target of how much the D&A organisation will generate as a multiple of the cost structure
- The importance of having your finance team calculate and audit target
- Why Analytics Leaders should, but don’t do analytics on themselves
- Why GenAI will change D&A team structures and operating model
- Why executive support and interest is more important than who you report to
- Advice on productionising GenAI
- Why it really matters where your GPU’s are hosted
- Why you need to hold your current plans very lightly
- The importance of app development for LLM usage
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